Returns & Exchanges
At Inc 5 Shoes, we want you to love every step you take. If you are not completely satisfied with your purchase, you can return or exchange your shoes within 15 days of delivery provided they are in original, unworn condition.
Initiate Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the shoes are placed back in their original packaging with all tags attached; our team will review the request within 24-48 hours.
Schedule Pickup
Once approved, a courier will be dispatched to your location to collect the package at no additional cost to you.
Receive Refund
After the product reaches our warehouse and passes quality checks, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing